All jobs Print Apply

Job: NOC Network Team Lead s

Active since 12-02-2018 Job category IT - Services & support
Location Getzville, NY Level Professional
Educational level Bachelor / Graduate Employment type Permanent contract
Hours 38 - 40 Salary $80000 - $120000
Team Overview:
Network Operations is part of Global Technology Infrastructure department and is responsible for managing the global network and security infrastructure, including the iShares platform. The team performs multiple operational, project and engineering aspects in routing, load balancing, monitoring and optimizing the network. We are extending and building a new team for level 1 monitoring in three locations and adopt the follow-the-sun model to monitor the network estate.Role Responsibility
Work closely with regional and global teams to provide ongoing support for the global network infrastructure, which includes the iShares platform
Manage NOC shift rotation with peer managers to ensure 24x7 NOC coverage, including establishing turnover procedures and act as escalation for the shift team
Responsible for overall incident, and requests and change management during designated shift
Perform network configuration changes in accordance with change management process
Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise
Create and maintain network documentation as it relates to network configuration, network diagrams and processes.
Occasional weekend and evening work
Active coaching, mentoring and managing team members to foster a team-oriented, operational excellence driven professional culture
Provide leadership in network operations support locally and collaboratively with global peer
Minimum 5 years experience in IT infrastructure engineering/support role
Minimum 2 years experience in managing NOC team
Advance knowledge of network routing and switching technologies and protocols
Extensive hands-on experience with various Cisco equipment, including routers, switches and firewalls
Extensive hands-on experience with CheckPoint, Cisco firewalls, load balancers and WAN accelerators
Working experience within a NOC environment and have exposure to multiple platform environments, with experience of working shift to cover 24 x 7
Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations
Good academic background with a degree or equivalent qualification in Information technology, Business Studies, Computing or relevant subject.
Scripting and Programming skills for phyton, bash, vbscript, etc.
Working knowledge of Unix / Linux
CCNP Cisco / CCSA Check Point certification or higher a plus
Understanding of IP telecommunications a plus
Strong communication and documentation skills
Ability to work under tight timelines and pressure
Demonstrates a high level of presentation skill and the ability to communicate confidently and clearly with seniors, peers and subordinates, regardless of the office locale
More information
This listing is a full-time job

Job category IT - Services & support
Industry / Industries IT
Region United States

Contact information

Name Jess Ellsworth